Training Course Terms & Conditions

(for online, blended & in-person beauty training)

Last updated: 16 October 2025

Welcome to DW PRO

We’re committed to transparency, professionalism and supporting every student on their training journey.
These Terms & Conditions outline the agreement between you (the student) and DW PRO for all online, blended and in-person beauty training.
We aim to act reasonably and in good faith at all times, balancing the interests of both the student and the Academy.

1. About These Terms

These Terms apply to all bookings, purchases and participation in any training provided by DW PRO (“we”, “us”).
By booking a course or accessing materials, you (“the student”, “you”) agree to these Terms.
Courses may be delivered online, blended (theory + practical), or in person.

2. Booking & Payment

Courses/modules must be paid in full at booking unless stated otherwise.

Pay-As-You-Go (PAYG) students purchase each module as an individual digital product.

To receive a certificate, all modules must be completed within 12 months of the first purchase.

Fees include portal access and any live/practical sessions or kits where specified.

Access is granted once payment is confirmed through Stripe.

Prices are in GBP and include VAT where applicable.

Non-payment or partial payment suspends access and certification.

Payment Method:
All payments are processed securely through Stripe, which accepts major debit and credit cards.
Your financial details are encrypted and never stored by DW PRO.

Consumer Rights:
All students have statutory rights under UK consumer law regardless of payment method.
Credit card users also benefit from Section 75 of the Consumer Credit Act 1974, which offers additional protection for qualifying purchases over £100 made via Stripe.

3. Confirmation of Booking

Payment confirmation and login details are sent by email.
Check junk/spam folders if not received within 24 hours.
Correct contact details are the student’s responsibility.
Once login details are issued, course access is classed as delivered (see §6).

4. Online Learning Access

Portal login details are personal and must not be shared.
All content remains DW PRO intellectual property.
Temporary maintenance downtime doesn’t entitle you to a refund.
Contact us immediately if you have login issues.

5. Cooling-Off Period (Digital Courses)

By choosing immediate access at checkout you:
– acknowledge that delivery begins straight away; and
– explicitly agree to waive your 14-day cancellation right under the Consumer Contracts Regulations 2013.

If you haven’t accessed your course and wish to cancel within 14 days, contact us in writing at info@dwpro.co.uk

6. Proof of Delivery & Access

Delivery is deemed complete once the student has been granted access to the full set of digital course materials in working order.
If any promised content or support is unavailable, faulty, or delayed beyond a reasonable timeframe, DW PRO will promptly correct the issue or offer an appropriate remedy (including a partial refund where required by the Consumer Rights Act 2015).
Portal activity logs serve as evidence of access but do not limit statutory rights where a course is defective or incomplete.

7. Course Duration & Completion

All courses must be completed within 12 months of booking or first module purchase.
PAYG students must finish all modules within 12 months for certification.
Case studies (where applicable) must also be submitted within 12 months.
Certification requires proof of competence and safety, assessed by tutor observation, quizzes or assignments.
Extensions may be granted at our discretion and may incur a small fee.
Portal access automatically expires after 12 months unless extended in writing.

8. Cancellations & Rescheduling (By Student)

Requests must be in writing.
Once access or training has begun, refunds are not normally available except where required by law (e.g. faulty, mis-described or unavailable materials).
One reschedule of a practical day is allowed with 14 days’ notice.
No-shows = loss of session and fees.
PAYG modules are non-refundable once accessed.
All rebooking requests must be confirmed in writing.

9. Training Kits

Kits are sent only after required modules are completed/purchased.
Kits are non-refundable once dispatched.
Cancellation before dispatch may forfeit kit entitlement.
Delivery times may vary; changes are communicated in advance.

10. Practical Training, Live Assessments & Locations

Practical training may be delivered in person, live via Zoom, or through another approved platform.
The delivery method and location for your practical training will be confirmed in writing before your practical day begins.

Students may request information about the intended training area or venue prior to booking, to ensure it is suitable and accessible for their needs.
DW PRO will provide these details upon request where available.

All live Zoom sessions are conducted in real time under tutor supervision.
Students must ensure a reliable internet connection, appropriate lighting, and any required equipment or model as advised for their specific course.
Attendance for the full session is required to be marked as completed.

Students may be asked to provide photographic or video evidence of practical work as part of assessment records.

Microblading Practical Component:
Once access has been provided to the practical module, the course is considered delivered in full as it includes all materials, booking instructions, and tutor support.
Students must confirm their practical-day date in writing.
Failure to attend without notice is a no-show and forfeits the session without refund.
If DW PRO cancels or reschedules, an alternative date will be offered.

11. Dress Code for Practical Training

Students must attend in professional attire (e.g. black tunic or plain professional clothing, closed-toe shoes, hair tied back, minimal jewellery).
Poor presentation or non-compliance may result in refusal to train and the session being marked as missed.
For Zoom sessions, a clean, well-lit workspace and professional appearance are required.

12. Certificates

Certificates are awarded upon successful completion of all requirements and full payment.
Issued digitally unless a printed version is requested (postage fee applies).
Accredited courses are clearly stated (e.g. ABT Accredited).
Certificates confirm completion only and do not constitute a licence to practise without insurance or local permissions.

13. Replacement Certificates

Replacement certificates are available for a £15 fee and marked “Duplicate.”
Requests must be in writing with identification and proof of completion.

14. Course Materials & Intellectual Property

All manuals, videos and downloads remain the property of DW PRO.
Students receive a non-transferable licence for personal study only.
Unauthorised copying or distribution is prohibited and may result in removal from the course without refund or legal actio

15. Liability & Insurance

DW PRO delivers all training with reasonable care and skill in accordance with industry standards. However, students acknowledge that beauty and aesthetic treatments carry inherent risks, particularly when learning new practical skills.

Insurance During Supervised Training
While attending supervised practical training sessions as part of a DW PRO course, students are covered under the Academy’s training insurance only when the practical treatment forms part of the booked course, is undertaken for training purposes, is carried out on a training model (not a paying client), and is performed with a DW PRO tutor physically present in the room and supervising the procedure. All Academy protocols, hygiene standards and tutor instructions must be followed at all times. This insurance cover applies strictly during supervised training sessions and does not extend beyond the training environment, training hours, or tutor supervision.

Unsupervised Practice and Case Studies
Where a student carries out any treatment without a DW PRO tutor present, including but not limited to case studies, practice on models outside training days, or any independent practical work, the student must obtain their own appropriate student or practitioner insurance before undertaking any treatment. DW PRO accepts no liability for any treatments carried out by students outside supervised training sessions.

Student Responsibility
It is the student’s sole responsibility to ensure they understand when insurance is required, to obtain suitable insurance cover at the appropriate stage of their training or practice, to comply with insurer eligibility requirements, and to ensure they are legally permitted to practise in their chosen location. This includes checking and complying with any applicable local authority, council, licensing, or bylaw requirements when practising independently. DW PRO does not provide insurance advice and does not guarantee eligibility with any third-party insurance provider.

Students may wish to explore specialist beauty insurance providers, such as ABT, subject to the provider’s own policy terms and eligibility criteria.

16. Health & Accessibility

Students must disclose any medical conditions, allergies, learning difficulties or disabilities that may affect safety or learning.
Reasonable adjustments will be made where possible without compromising safety.
A doctor’s note may be required where risk exists.
Failure to disclose may result in removal without refund.
We respect all students’ preferred names and pronouns.

17. Behaviour & Professional Conduct

Respectful and professional conduct is expected at all times.
Bullying, harassment or disruptive behaviour will not be tolerated.
Being under the influence of alcohol or drugs during training results in immediate removal without refund.
Certification may be withheld for unprofessional conduct.

18. Data Protection

DW PRO complies with UK GDPR and the Data Protection Act 2018.
Personal data is used only for course administration, certification and accreditation.
See our Privacy Policy for full details.

19. General Course Conditions

Enrolments are non-transferable.
Courses may be updated or retired with reasonable notice.
Minimum enrolment age: 16 years.
Courses are in English; students must have sufficient language skills.
Each student has a dedicated tutor available during reasonable working hours.

20. Complaints Procedure

Complaints should be made in writing to your tutor or info@dwpro.co.uk
We acknowledge within 5 working days and aim to resolve within 14.
Unresolved issues are reviewed by a senior team member.
ABT-accredited students may contact ABT after our internal process.

21. Governing Law & Contact Details

These Terms are governed by the laws of England and Wales.
Disputes fall under the exclusive jurisdiction of courts in England and Wales.

21. Related Policies

Please read this document in conjunction with our other policies, which form part of these Terms:

Refund & Cancellations Policy

These documents explain in more detail how refunds are handled, how we process your data, and your rights under UK consumer and data protection law.